Hospitality Quality and Compliance Strategist / Head of Product
July 23
Description
• Determine service levels based on UTOPIA's vision by consulting with the product owner. • Provide comments on the full set of plans (including mark-up), review and mark up building plans, assess proposed facilities, and evaluate layouts for guestrooms, suites, and public areas, examine materials, finishes, and furniture selections. • Analyze functional adjacencies and seasonal operational impacts, evaluate circulation and loading/unloading processes, provide design and operation briefs for stables, pools, saunas, and spas, and conduct comprehensive facility assessments to identify areas for improvement. • Review the site master plan and conduct operational assessments, perform competitor analysis and benchmarking, evaluate guest accommodation, and identify improvement opportunities. • Define the property concept and brand identity, identify the targeted guest profile and develop F&B, leisure, and activity concepts, create food and beverage strategies and outline the operational model, establish staffing strategies and ensure property security and guest confidentiality, and incorporate sustainability and environmental credentials, including LEED/BREEAM certification requirements.
Requirements
• Extensive operational experience in hospitality projects. • Experience with boutique hotels (worldwide). • In-depth knowledge of High Net Worth Individual (HNWI) guest expectations and luxury service standards. • Background as a hotel manager, pre-opening manager for the boutique hotels, or similar role. • Familiarity with commercial aspects, including F&B operations, spa offerings, treatments, and technologies. • Ability to analyze and improve guest experience and operational efficiency • Understanding of property management systems, relevant software applications, and technology integrations. • Excellent communication and collaboration skills. • Languages: native / fluent English and Spanish
Benefits
• Initially a fixed-term contract with the possibility of growing into a long-term, full-time engagement as we expand our operations. • The chance to shape the future of luxury hospitality and significantly impact our journey to redefine excellence in hospitality design and compliance. • Fully remote opportunity with flexible hours to accommodate global collaboration.
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