Vanongo
Vanongo is a consumer-centric urban delivery and in-field services orchestration platform powered by AI. The company offers a dual-purpose product focusing on the end-customer, aiming to digitalize, plan, optimize, and control logistics processes. Vanongo enhances the delivery experience as a key extension of the shopping journey by integrating seamlessly with e-commerce, thus elevating the post-checkout experience. The platform provides transparent and precise delivery solutions for both merchants and fleets, increasing loyalty and driving revenue growth. Vanongo's unique value proposition includes a post-checkout experience with branding and upsell possibilities, transforming delivery from a cost center to a business growth function. The solution follows the 3C rule of Communication, Consistency, and Control, enhancing digital touchpoints with customers and generating increased traffic for retailers' brands.
Customer Success Manager - English and German
November 10, 2024
Vanongo
Vanongo is a consumer-centric urban delivery and in-field services orchestration platform powered by AI. The company offers a dual-purpose product focusing on the end-customer, aiming to digitalize, plan, optimize, and control logistics processes. Vanongo enhances the delivery experience as a key extension of the shopping journey by integrating seamlessly with e-commerce, thus elevating the post-checkout experience. The platform provides transparent and precise delivery solutions for both merchants and fleets, increasing loyalty and driving revenue growth. Vanongo's unique value proposition includes a post-checkout experience with branding and upsell possibilities, transforming delivery from a cost center to a business growth function. The solution follows the 3C rule of Communication, Consistency, and Control, enhancing digital touchpoints with customers and generating increased traffic for retailers' brands.
📋 Description
• Taking care of maintaining and developing relationships with clients and subcontractors. • Continuously communication and improvement of cooperation with clients. • Daily registering problem cases (claims management) and informing/escalating to the internal team. • Client account management. • Onboarding of the clients. • Demo preparations of the software and apps. • Cooperation with product team.
🎯 Requirements
• Excellent English and German communication skills, both written and spoken. • 1+ years experience in SAAS products (customer support, account management, partner management). • You are empathic and communicate proactively, fast, and politely. • You are a confident user of MS Office & PC in general.
🏖️ Benefits
• Medical Insurance for Ukraine. • Possible business trips around the world to meet with potential clients. • Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development
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