Customer Success Manager

February 18

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Vantaca

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Vantaca is a software company specializing in next-generation HOA (Homeowners Association) management solutions powered by AI. Their products are designed to boost productivity and provide insights for management companies, associations, and homeowners. Vantaca strives to act as a partner to help clients grow their business and improve community management. The company offers a comprehensive suite of tools and services, including HOA software, banking services, and AI-driven solutions, to empower communities and enhance operational efficiency. Vantaca is praised for its customer service, partnership approach, and innovation in the community management industry.

Association Management Software Solutions • Community Association Management Operating System • Fully Mobile Application • Customized • Real-Time Communication

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 $5M Venture Round on 2022-02

📋 Description

• Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. • We have over 5 million homeowners on our software and we’re growing fast but responsibly. • More than just accounting and management software, Vantaca is business operating software that helps increase revenue, efficiency, flexibility, and control via a modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. • Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry. • We are a winning team that believes in working together to make big ideas happen. • We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work.

🎯 Requirements

• You have a Bachelor's degree or equivalent experience in business administration, project management, information systems, operations management, supply chain management, or other related field • You have at least 2 years’ experience or a combination of education and experience in the above and you're awesome at it • You have 2+ years experience in upselling at a B2B SaaS company • You've got phenomenal communication skills and are an innovative problem-solver • You're highly organized and really good at prioritizing your workload • You are great at interacting with people - customers, clients and coworkers. • Your communication with everyone is professional, positive and constructive. • You are a terrific public speaker and comfortable with leading meetings • A well-developed interpersonal style and exceptional influencing skills, with a proven ability to maintain strong relationships across all levels in the business • Passion for customers, appreciation of customer perspective, and ability to advocate on their behalf • A proven aptitude for approaching challenges with creativity; natural curiosity and willingness to dive into the industry and our innovative products and features • Comfortable working in a scaling environment; champion of change and process improvement. • Ability to handle and resolve conflict by seeking a common ground amongst all involved parties. • Ability to determine true issues/barriers to achieving agreement and effectively navigate discussions no matter what the situation. • Exhibits high level of composure under pressure and inspires confidence from others that goals will be achieved. • Able to drive (internal and external) resources to the timely and accurate achievement of goals despite existing barriers. • Able to manage expectations via effective application of project management concepts (e.g. meeting follow-ups, action plan with priorities/owners/timelines).

🏖️ Benefits

• Medical, Dental, and Vision kick in day one. • Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). • 401K with Company Match. • Remote Flexible - come to the office when needed. • Great parental leave benefits. • Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023). • Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. • 2021 Winner of Coastal Entrepreneur Award, Technology Category. • Active employee-led Culture Committee. • Ongoing industry and professional development trainings available to all employees. • Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.