Onsite Technical Lead
November 4
Description
•Coordinate and lead maintenance and modifications of the system in a timely manner. •Supervises team on diagnoses, troubleshooting, repair, installation and commissioning of complex equipment and systems. •Instructs customers in the operation - and if the site has customer technical personnel on site: the customer service team in the maintenance of the system. •Serves as company liaison with customer on administrative and technical matters for assigned projects. •Ensure proper guidance is provided per contractual requirements. •Coordinates and supervises the activities of onsite third-party teams and Subcontractors. •Works in cooperation with subject matter experts to perform the installation, upgrade and troubleshooting activities and any other service activities. •Coordinate with the Site General Manager, to establish and maintain the team shift schedule to ensure operational and other site activities are provided for. •Manage technical projects (including major maintenances, Service Technical Bulletins, upgrades etc.) and ensure required resources are available as required. •Ensure comprehensive and precise technical communication for shift handover. •Proactively monitors the system and escalates to site management and/or 2nd level support, if abnormal operation/trends are identified. •Ensures site team provides precise service reports and documentation with regards executed tasks, using defined company standards. •Mentors and supervises the team on the quality of their provided documentation. •Takes lead role when working with newer and less experienced colleagues, shares knowledge.
Requirements
•Associates Degree and/or equivalent related experience. •Sound knowledge in the overall applied theory of some of the following subsystems: High Vacuum Applications, Cryogenics and Superconducting Magnets, High Voltage / High Current applications, AC and DC, RF Power Delivery System, X-ray with Computed Tomography, Industrial Robotics and Motion Control, Industrial PLC Controls, Radiation Dosimetry. •Capable of working on assignments that are of moderate difficulty, resolving issues or making recommendations. •Requires no supervision in daily duties, and capable of providing supervision to FSE team members. •Demonstrates strong leadership qualities. •Sound knowledge of applicable software, IT system operation principles and design. •Customer focused attitude. •Articulate and skilled in interpersonal communication. •Fluency in English, both written and spoken.
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