Technical Account Manager

5 days ago

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Logo of Varicent

Varicent

Varicent is a leader in sales performance management software that empowers businesses to maximize revenue through optimized sales planning and incentive strategies. Their innovative solutions utilize artificial intelligence to provide predictive insights, enabling companies to create effective sales plans and motivate teams. Varicent is dedicated to helping organizations streamline their revenue processes while adhering to industry-leading data security practices.

Incentive Compensation Management • Sales Performance Management Software • Sales Planning • Territory and Quota Planning • Sales Compensation

📋 Description

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio. • Review impact of new features and fixes and assess those against customers organizational needs. • Assist in configuring Varicent specific solutions based on customer requirements as requested. • Generate and communicate monthly performance and support metric reports. • Analyze usage data and metrics to identify remedial actions required. • Help implement remedial actions for proactive maintenance. • Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process. • Take initiative in identifying growth opportunities. • Collaborate with our team to achieve sustainable project and product growth. • Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning. • Work with internal stake holders to review change management process and propose future state where possible.

🎯 Requirements

• At least 7 years of experience in IT Consulting, Enterprise Software Implementation • Bachelor’s Degree or higher in a technical field or a related business discipline • Prior experience with Query Based Languages and Relational Databases • Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel • Time management: organize work schedules ensuring deadlines are always met • Strong business communication skills • Experience in gathering and interpreting requirements and matching those with product capabilities • Ability to empathize with customers and understand their needs at every stage of the software lifecycle • Initiative and ability to work with minor oversight • Ability to adapt to evolving and changing processes • Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting

🏖️ Benefits

• Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. • If you require accommodation at any time during the recruitment process please email accomodations@varicent.com • Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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