Velera
Velera is a company dedicated to powering the growth of credit unions through transformative fintech solutions and exceptional service. With over 45 years of experience, Velera serves 4,000 financial institutions and employs a team of 4,800 professionals. The company is focused on innovation and velocity, aiming to accelerate success within the credit union movement by enhancing credit processing, data insights, fraud management, digital banking, and more. Velera prioritizes the 'people helping people' philosophy and collaborates with industry leaders to deliver cutting-edge financial services and solutions.
Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions
Client Service Delivery Governance Manager
November 19, 2024
Velera
Velera is a company dedicated to powering the growth of credit unions through transformative fintech solutions and exceptional service. With over 45 years of experience, Velera serves 4,000 financial institutions and employs a team of 4,800 professionals. The company is focused on innovation and velocity, aiming to accelerate success within the credit union movement by enhancing credit processing, data insights, fraud management, digital banking, and more. Velera prioritizes the 'people helping people' philosophy and collaborates with industry leaders to deliver cutting-edge financial services and solutions.
Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions
📋 Description
• Oversee client service delivery and ensure alignment with strategic objectives. • Collaborate with business units to improve service monitoring and resolve issues. • Provide leadership and direction to align resources with service goals. • Negotiate and resolve issues with internal stakeholders. • Conduct performance monitoring and implement corrective actions for service excellence.
🎯 Requirements
• Bachelor’s Degree in related field; preferably in Business Administration or equivalent combination of education and experience required. • Eight (8) years related experience within the financial service industry with payment card products, support services and client relations required. • Three (3) years management and or leadership experience in financial services industry required. • Thorough knowledge of operational processing required. • An understanding of project management best practices and six sigma methodologies preferred. • Ability to communicate effectively in both verbal and written formats, explain complex technical issues and give presentations utilizing various audiovisual support aids. • Experience/Exposure with large-scale IT projects. • Exposure to all technical aspects of the department including the oversight, acquisition and maintenance of systems software and hardware. • Ability to use Enterprise information systems including deployment, maintenance, backup, recovery, data security, and data management practices. • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines. • Demonstrated excellent analytical and quantitative skills.
🏖️ Benefits
• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program
Apply NowDiscover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.