Client Service Delivery Governance Manager

2 days ago

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Velera

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Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions

1001 - 5000

Description

• Oversee client service delivery and ensure alignment with strategic objectives. • Collaborate with business units to improve service monitoring and resolve issues. • Provide leadership and direction to align resources with service goals. • Negotiate and resolve issues with internal stakeholders. • Conduct performance monitoring and implement corrective actions for service excellence.

Requirements

• Bachelor’s Degree in related field; preferably in Business Administration or equivalent combination of education and experience required. • Eight (8) years related experience within the financial service industry with payment card products, support services and client relations required. • Three (3) years management and or leadership experience in financial services industry required. • Thorough knowledge of operational processing required. • An understanding of project management best practices and six sigma methodologies preferred. • Ability to communicate effectively in both verbal and written formats, explain complex technical issues and give presentations utilizing various audiovisual support aids. • Experience/Exposure with large-scale IT projects. • Exposure to all technical aspects of the department including the oversight, acquisition and maintenance of systems software and hardware. • Ability to use Enterprise information systems including deployment, maintenance, backup, recovery, data security, and data management practices. • Ability to manage multiple projects, work in fast-paced environment, and meet deadlines. • Demonstrated excellent analytical and quantitative skills.

Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program