Senior Application Support Consultant - L1

March 6

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Velixo

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Velixo is a company that provides a platform for real-time reporting, budgeting, and automation using Excel, specifically designed for ERP systems. Their solution enhances ERP functionalities by integrating deeply with Excel to deliver efficient, effective reporting and planning services. The platform offers features such as analyzing, budgeting, planning, and automating tasks all while maintaining governance and collaboration among users. Velixo integrates with various systems like Acumatica, Sage Intacct, and MYOB, among others. The platform is optimized for financial reporting, project forecasting, and operational analysis, making it a powerful tool for companies looking to improve their financial management processes.

Business Analysis • Excel • ERP reporting • Data analysis • Financial management

11 - 50 employees

🔌 API

💸 Finance

⚡ Productivity

📋 Description

• Seeking a Senior Application Support Consultant with ERP experience. • Provide first level direct support to partners and customers by responding promptly. • Troubleshoot and analyze application-related issues. • Establish and maintain a positive and professional relationship with clients. • Analyze customer's business and technical requirements and deliver appropriate solutions. • Provide continuing education to clients on how to effectively use Velixo products. • Manage client technical service requests and ensure timely resolution of customer issues. • Communicate proactively with accounts regarding product and program information. • Share best practices with team members to enhance client support quality. • Document client inquiries and reported problems and provide feedback.

🎯 Requirements

• Extensive experience with IT systems, networks, and related technologies. • College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance) • At least 2 years’ experience in a similar role. • Experience in account management or service and support. • Experience troubleshooting business software products a plus • Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way. • Must be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.) • Knowledge of customer service principles and practices are a plus • Work output must be detailed for the highest level of accuracy and quality • Strong verbal and written communication skills • Detail oriented and excellent multi-tasking skills • Exceptional interpersonal and organizational skills • Must work well in a team environment and present a professional demeanor • Must be flexible, reliable, trustworthy, and absolutely confidential with all matters • Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)