Velixo
Unlocking new ways of reporting, budgeting, and automating manual tasks for ERPs, right inside Excel.
Business Analysis • Excel • ERP reporting • Data analysis • Financial management
11 - 50
Senior Technical Writer
August 26
Velixo
Unlocking new ways of reporting, budgeting, and automating manual tasks for ERPs, right inside Excel.
Business Analysis • Excel • ERP reporting • Data analysis • Financial management
11 - 50
Description
• Own and lead the product documentation processes • Ensure all new product features and change requests are properly documented and kept up to date • Produce user guides as needed for select customer journeys and/or business problems • Assist the support team in maintaining the knowledge base of frequently asked questions, how-to articles, and troubleshooting routes • Produce high-quality release notes • Perform timely customer-facing communication regarding product releases, breaking changes and any actions required from the customers
Requirements
• 3+ years of experience as a technical writer with a portfolio of previous work • Strong organisational skills and capacity to thrive in a fast-paced environment • Product-oriented thinking and experience interacting with both the product and the engineering team for documentation purposes • Strong written and verbal English communication skills (at least C1, but confirmed C2 level is preferred) • Ability to quickly grasp complex technical concepts and translate them into simple, easy-to-understand documentation • Understand the various audiences to tailor to their needs and expertise • Capacity to manage multiple stakeholders and organise requests • Experience with documentation translation and agency management
Benefits
• Competitive compensation package • Generous benefit programme • Flexible working hours • 100% remote environment
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