Senior Technical Writer
September 19
Description
• As a talented Technical Writer, responsible for documentation, user guides, help articles, etc. • Own and lead the product documentation processes • Ensure all new product features and change requests are properly documented • Produce user guides as needed for select customer journeys and/or business problems • Assist the support team in maintaining the knowledge base • Produce high-quality release notes • Perform timely customer-facing communication regarding product releases • Ensure the Velixo help centre is well-structured, easily searchable, and accessible to the target audience • Assist the training team in the development of trainings and certification paths
Requirements
• 3+ years of experience as a technical writer with a portfolio of previous work, privately shared or publicly available • Strong organisational skills and capacity to thrive in a fast-paced environment • Product-oriented thinking and experience interacting with both the product and the engineering team for documentation purposes • Strong written and verbal English communication skills (at least C1, but confirmed C2 level is preferred): clarity, precision, consistency, conciseness, and keen eye for detail • Ability to quickly grasp complex technical concepts and translate them into simple, easy-to-understand documentation • Understand the various audiences to tailor to their needs and expertise • Capacity to manage multiple stakeholders and organise requests • Experience with documentation translation and agency management
Benefits
• Competitive compensation package • Generous benefit programme • Full-time for Canadian citizens; • For overseas candidates, an hourly arrangement with at least 35 hours/week availability • 100% remote environment with flexible working hours • Reasonably predictable schedule and responsiveness in communications is a must • At least 3 hours overlap with the EST (Montreal) time zone • Stable internet connection and videoconferencing capability is required (with camera on)
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