Engineering Operational Analyst

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Velsera

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501 - 1000

Description

• Analyze and track resource utilization and capacity planning to optimize resource allocation. • Develop and implement strategies to improve resource efficiency and reduce costs. • Maintain and report on time and resource tracking dashboards for technology teams. • Identify, track, and optimize operational costs related to software tool licensing and ensure compliance with budget. • Track and report on various internal tools. • Coordinate with engineering/DevOps teams and vendors to ensure tools and licenses are up to date. • Collaborate with DevOps teams to generate and track KPI’s/SLAs for Production services. • Collaborate with DevOps teams to report and track vendor SLA’s and adherence. • Collaborate with DevOps and Engineering teams to identify inefficiencies and bottlenecks in adhering to Production SLA’s and develop recommendations for improvement. • Analyze cloud usage patterns and identify opportunities for cost optimization and cost savings. • Track cloud infrastructure spend against budgets and forecasts. • Collaborate with DevOps teams to Implement strategies to reduce cloud costs, such as rightsizing instances, optimizing resource utilization, and leveraging cost-effective cloud services.

Requirements

• Proficiency in use of data analysis software such as advanced Microsoft Excel functions, R and other advanced analytics tools. • Very good knowledge of platforms like Tableau, Power BI or equivalent tool for data visualization and creation of comprehensive dashboards • Very good knowledge of billing and cost management services of public cloud platforms like AWS, Microsoft Azure, Google Cloud Platform (GCP) • Very good understanding of project management principles to support and lead process and practice improvement initiatives. • Working knowledge of Agile methodology in Software development. • Working knowledge of project Management software like Jira, Miro board, Aha, Jira JQL, Smartsheet. • Prior experience in participating and driving vendor discussions related to internal tools. • Ability to identify issues and develop innovative solutions to address operational challenges. • Effective written and verbal communication skills to articulate findings and recommendations clearly to various stakeholders. • Awareness of industry trends and understanding of how different business functions interrelate. • 6 – 8 years of experience as an Operational Analyst with Software as a Service product. • Bachelor's or master's degree in computer science or Equivalent.