Customer Success Specialist - German

August 9

Apply Now

Receive Emails with Similar Jobs

Ventrata

WebsiteLinkedInAll Job Openings

Ventrata is a proven and versatile booking platform built for high volume tours and attractions.

Ticketing • Bus Tour Operators • Hop On Hop Off • POS • Reservation Software for Activity and Tourism Businesses

11 - 50

Description

• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction • Responsible for annual negotiations with existing customers • Develop customer relationships that promote retention and loyalty • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Represent the voice of the customer to provide input into the core product, marketing and sales process • Within a short period you will get to be an experienced user of our product, you should be able to use and explain all the functionalities, be able to investigate issues and troubleshoot or escalate to the dev team • Lead the onboarding process and training of new clients • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate progress of weekly / monthly / quarterly initiatives to internal and external stakeholders • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base • Develop new business with existing clients and / or identify areas of improvement • Collaborate closely with the sales team on a client handover, once the sales cycle is completed and the onboarding process can be initiated • Collaborate closely with the Customer Success team, share best practices, and lessons learned. As well as with Development team to bugfix reported issues and work on new features based on the feedback from clients • Assist with challenging client requests or issue escalations as needed • Expedite the resolution of customer problems and complaints to maximise satisfaction • Create and maintain comprehensive project documentation

Requirements

• Highly proficient in written and spoken German language (C1), proficient in English • Proven work experience as an Customer Success Manager, Account Manager, Key Account Manager, Sales Account Manager, Project Manager or another relevant role • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level • Experience delivering client-focussed solutions to customer needs • Proven ability to juggle multiple account projects at a time, while maintaining sharp attention to detail • Excellent listening, negotiation and presentation abilities • Strong verbal and written communication skills • Driven and detail-oriented, self-motivated, enthusiastic and a can do attitude; • Experience from the SaaS environment is a plus • Travel availability - business trips to DACH region

Benefits

• Unlimited paid holiday days • Start-up working environment • WFH or work remotely • Team buildings and company remote office • Office in Brno and Lisbon • Young and passionate team • Refreshments and delicious coffee in the office area • Hardware/ remote setup package • Competitive salary and regular salary revaluation • Bonuses based on company performance