Field Service Engineer - Workshop
November 22
Description
• Provide on demand front line field service support & workshop repairs to Hach customers. • Install and verify proper operation of instrument systems at customer sites. • Perform scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed. • Maintain spare parts inventory and provide input on parts usage related to failures. • Provide back-up service support outside of assigned territory as needed. • Provide technical support at Hach trade shows, sales demonstrations, and customer sites. • Maintain and manage your own spare parts field service inventory kits according to defined procedures and service recommendations. • Create and maintain service records using provided documents. • Provide feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel. • Provide communication updates to the service manager and other service staff colleagues. • Troubleshoot and repair electromechanical instrument systems. • Pay attention to details and strive for technical excellence in your work. • Listen to the customer, understand each service situation and provide a response that meets or exceeds customer expectations. • Operate instrumentation including multi-meters, and data acquisition equipment. • Understand and maintain quality compliance initiatives and procedures that are used within the organization. • Understand the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.
Requirements
• BS Degree/diploma in mechanical, electrical, electronic engineering, or experience that demonstrates related equivalence required. • A minimum of 5 years industry experience. • Willingness to travel up to 75% of time. • Must have a valid driver’s license, and a driving record, that is acceptable to Veralto. • Knowledge and use of personal computers, and common business software (MS Office), Oracle. • Excellent organizational skills. • Excellent written and verbal communication skills. • Ability to present complex or difficult messages clearly and persuasively
Benefits
• Flexible working hours • Professional onboarding and training options • Career coaching and development opportunities
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