Senior Customer Data Analyst

February 19

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Versapay

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Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

📋 Description

• About Versapay 🚀 • For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. • Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. • Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. • With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually. • Our Values • ⭐️ We obsess over our customers. • ⭐️ We help each other. • ⭐️ We embrace diversity. • ⭐️ We find better ways. • ⭐️ We get things done. • ⭐️ We own it. • At Versapay, the Analytics team unlocks growth and drives efficiency through data-driven insights. • As our new Senior Customer Data Analyst, you'll empower each our customer-facing teams (Customer Success, Customer Care, and Professional Services) to make strategic and operational decisions, as well as drive optimal customer outcomes. • You will be the bridge between data and customer success, instrumental in analyzing the key customer touchpoints, identifying opportunities to improve the customer experience, optimize support processes, and guide customer retention strategies. • You'll empower our customer-facing teams with the insights they need to make strategic decisions and drive optimal customer outcomes. • Reporting to the VP of Analytics, you'll leverage your expertise to uncover insights that fuel our value-based obsession with customers. • This high-impact role requires adaptability, collaboration, and strong business acumen to navigate the broad and dynamic customer landscape at Versapay.

🎯 Requirements

• Degree in a quantitative field and 5+ years of proven experience leveraging data to drive impactful business decisions, ideally within a customer analytics or support operations context. • Demonstrated ability to partner with and influence cross-functional customer-facing teams (Customer Success, Customer Care, Professional Services) by translating complex data into insights that drive customer satisfaction, retention, and lifetime value. • Demonstrated knowledge of statistical methods, techniques, formulas, and tests, experience developing predictive models and forecasting customer behavior. • Technical Competency: Advanced SQL skills, proficiency with Python/R, and experience with BI tools (e.g.Tableau/Power BI). Familiarity with CRM systems and customer support platforms is a plus. • "Builder" Mentality: An ability to thrive in fast-paced environments with a track record of defining and executing high-impact initiatives. A desire to solve complex problems and find creative solutions. • Business Acumen: Strong business acumen with a proven ability to translate complex data analysis into strategic recommendations. Adept at identifying key customer drivers, uncovering opportunities for customer experience improvement, and influencing decision-making through clear, compelling communication. • Empathetic Collaboration: Assertive with humility – able to communicate both persuasively and positively. Maintain high standards for verbal and written communication. Demonstrated ability to present complex ideas to technical and non-technical audiences. • Trusted advisor: Possess a high degree of integrity, the relentless pursuit of truth, and an ability to inspire change in the customer experience.