Senior Product Support Specialist

September 6

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Versapay

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The first Collaborative Accounts Receivable Network. Accomplish more, get paid faster, and deliver better experiences.

Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS

201 - 500

💰 $4M Post-IPO Debt on 2019-11

Description

• As a Senior Product Support Specialist at Versapay, you'll be the technological linchpin ensuring each customer interaction is a resounding success. • Your key role will be to utilize your technical expertise and analytical mind to troubleshoot and resolve product-related issues effectively, providing an exceptional experience for our customers. • Reporting to the Senior Manager of Customer Care, you'll collaborate with a team of experienced Product Support Specialists, working closely with customer success, product, engineering, and other team members. • Your mission will be to decipher and solve customer issues. • Your continuous intellectual curiosity will drive you to further develop your understanding of the entire ERP system and our embedded solutions, enhancing your problem-solving capabilities.

Requirements

• The successful candidate will have a bachelor’s degree and 4+ years of advanced product support experience. • Customer Obsession: Resolute focus on needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs. You are obsessed with creating, providing, and improving on world class customer experiences, with an “outside-in” mindset viewing the world through our customer’s eyes. • Agility: Highly adaptive in the face of ambiguous and complex problems, taking a flexible and open-minded approach to new challenges. Able to seamlessly alternate between various tasks, projects and roll with the punches when things change. • Resourceful: You’re resourceful, resilient and proactive in your approach to managing internal and external stakeholders – flexible and a collaborator committed to the success of our customers. Sees beyond the day-to-day grind to ensure that we’re continuing to put the customer first and provide an awesome experience for them. Period. • Problem Solving: You don’t shy away from detective work and problem solving (even when the answer isn’t obvious); finding solutions to problems excite you and you’re comfortable with the unknown and ambiguous, and you’re forward thinking. • Sweating the Details: You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch. • Platform/Tools Expertise: Experience with ERPs such as Netsuite, MRI, Microsoft Business Central, and Sage Intacct, along with other systems in our Customer Care tech stack like Salesforce Service Cloud and Jira, as well as web technologies, system integration, API concepts and systems interoperability.