Onboarding and Implementation Associate
June 28
Description
• The Vet Clinic Implementation Manager at Vetcove is responsible for overseeing the end-to-end management of the large scale projects that enhance the customer experience for our users, and streamline processes. This role will be client facing as the point of contact for our external partners throughout the entire project lifecycle, while also being a liaison internally between our engineering and business teams. • The ideal candidate will be highly motivated and very skilled in the realm of multitasking, staying organized, and maintaining a sharp attention to detail. Success in this position requires a strong ability to effectively time manage, set expectations, and communicate clearly and effectively to multiple parties. In this position, one must manage multiple projects at a time, so ability to work in a fast-paced environment is a requirement.
Requirements
• Must have previous experience either working directly in a veterinary clinic OR working directly with clinics implementing new veterinary software • Experience in managing different types of projects that involve developing partnership plans, preparing for integrations with 3rd parties, and strategizing for new feature and product launches • Excellent organization and time management • Excellent communication and interpersonal skills • Experience building roadmaps, project plans and timelines with strong attention to details • Humility and willingness to roll up sleeves and take ownership of clearing any obstacles the team faces • Experience working effectively in a heavily cross-functional, fast-paced environment • Ability to hold others accountable for deliverables against tight timelines
Benefits
• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events
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