VETRO, Inc.
VETRO, Inc. is a company that specializes in fiber network management solutions. Their flagship product, FiberMap, is a cloud-native platform designed for planning, designing, building, and operating fiber networks. VETRO's services streamline GIS planning and provide real-time data management for customers such as electric cooperatives, engineering firms, ISPs, and various public sector organizations, enhancing efficiency throughout the fiber network lifecycle.
Web Mapping • Broadband • Asset Management • Telecommunications • API Integration
Technical Account Manager
February 11
VETRO, Inc.
VETRO, Inc. is a company that specializes in fiber network management solutions. Their flagship product, FiberMap, is a cloud-native platform designed for planning, designing, building, and operating fiber networks. VETRO's services streamline GIS planning and provide real-time data management for customers such as electric cooperatives, engineering firms, ISPs, and various public sector organizations, enhancing efficiency throughout the fiber network lifecycle.
Web Mapping • Broadband • Asset Management • Telecommunications • API Integration
📋 Description
• Serve as the trusted advisor to clients, offering expert guidance on VETRO’s platform, including best practices, industry developments, and tailored solutions to meet their specific needs. • Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform. • Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach. • Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth. • Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives. • Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance. • Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention. • Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.
🎯 Requirements
• Bachelor's degree in Business Administration, Computer Science, or a related technical field. • Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions. • Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable. • Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence. • Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships. • Familiarity with working in a remote or distributed team environment. • Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.
🏖️ Benefits
• Competitive salary commensurate with experience. • Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO. • Professional development opportunities and career growth within an innovative and rapidly growing company. • Flexible work arrangements with a remote-first approach.
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