Growth Operations Associate

September 12

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Vida Health

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Healthcare designed for body and mind.

Mobile Healthcare • Consumer and Enterprise Services • Chronic Condition Management • Digital Healthcare • Behavioral and Emotional Health

501 - 1000

Description

•The Growth Operations Associate role is essential to supporting customer implementation and member outreach processes, with a specific focus on data attribute integration and enhancing the effectiveness of our member outreach campaigns. •Collaborate with the Marketing and Growth teams to assist in the execution of member outreach campaigns. •Assist in segmenting and processing target audience lists and personalizing outreach efforts to improve engagement and conversion rates. •Help configure campaigns and analyze campaign performance using tools like Braze and Looker, providing basic implementation and data analysis support as needed. •Assist the customer implementation teams in onboarding new customers, focusing on the integration of data exchange attributes to ensure seamless and accurate data flow. •Collaborate with technical teams to map and validate customer data attributes such as medical and clinical activity data, ensuring alignment with product requirements. •Support the implementation, delivery and maintenance of data reporting and dashboards for tracking performance with external and internal audiences. •Collect and organize data related to customer implementations and member outreach campaigns. •Assist in generating reports that provide insights into operational performance, data integration success and campaign effectiveness. •Support the maintenance of operational metrics and KPIs. •Work closely with Customer Success, Product, Engineering and Marketing teams to implement execution of operational business processes. •Identify inefficiencies in current data integration and outreach processes and suggest improvements to enhance operational efficiency. •Assist in bridging the gap between technical teams and operational teams, ensuring clear communication and coordination.

Requirements

•Bachelor’s degree in Business, Marketing, Data Science, Operations Management or a related field. •0-2 years of experience in operations, data analysis or a related role. Internship experience in a startup or digital health environment is a plus. •Strong working knowledge of SQL is essential, with hands-on experience in data integration processes. •Proficiency in tools like Excel and Google Sheets is required. •Familiarity with data management and visualization tools such as Looker or Tableau is a plus. •Bonus: Experience with customer engagement platforms such as Braze, Iterable or similar tools is highly desirable. •Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously. •Excellent communication skills, with the ability to work effectively in a collaborative team environment. •A proactive mindset with a willingness to learn and contribute to process improvements. •Enthusiasm for working in a fast-paced, growth-focused environment and willing to jump into new projects where help is needed.