Vida Shoes International
Vida Shoes International is a leading company in the footwear industry, known for its comprehensive approach to enabling brands to achieve their goals. Since 1974, Vida Shoes has offered expertise in transforming a designer's inspiration into a finished product ready for sale. The company operates in various categories including fashion, kids, outdoor & lifestyle, athletic, and men's footwear. With a rich history that began in a parent's basement and expanded globally, Vida Shoes maintains a spirit of unity and individuality across its team. The company is headquartered in New York City, and prides itself on being the most credible name behind many successful shoe brands.
Customer Service Representative
November 27, 2024
🇰🇪 Kenya – Remote
💵 $400 - $550 / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Vida Shoes International
Vida Shoes International is a leading company in the footwear industry, known for its comprehensive approach to enabling brands to achieve their goals. Since 1974, Vida Shoes has offered expertise in transforming a designer's inspiration into a finished product ready for sale. The company operates in various categories including fashion, kids, outdoor & lifestyle, athletic, and men's footwear. With a rich history that began in a parent's basement and expanded globally, Vida Shoes maintains a spirit of unity and individuality across its team. The company is headquartered in New York City, and prides itself on being the most credible name behind many successful shoe brands.
📋 Description
• Work with order release and fulfilment systems in Shopify and proprietary systems • Maintain and execute return processing through integrated system • Receive and promptly service customer calls and emails regarding all aspects of the sales order process, return goods authorization and general product knowledge • Maintain a positive, empathetic, and professional attitude toward customers at all times • Communicate with brand management regarding issues or concerns
🎯 Requirements
• Strong communication skills with fluency in English (speaking, reading, writing) • 2 to 3 years of customer service experience in ecommerce • Courteous customer service skills with the ability to stay calm under pressure • Excellent computer skills with general PC /Mac and Microsoft Office knowledge • Ability to multi-task • Working knowledge of Shopify a plus • Must have functioning internet provider and personal computer available
🏖️ Benefits
• Work from home • Growth Potential
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