Customer Service Representative
November 27
🇿🇦 South Africa – Remote
💵 $400 - $550 / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Description
• Work with order release and fulfilment systems in Shopify and proprietary systems. • Maintain and execute return processing through integrated system. • Receive and promptly service customer calls and emails regarding all aspects of the sales order process, return goods authorization and general product knowledge. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Communicate with brand management regarding issues or concerns.
Requirements
• Strong communication skills with fluency in English (speaking, reading, writing). • 2 to 3 years of customer service experience in ecommerce. • Courteous customer service skills with the ability to stay calm under pressure. • Excellent computer skills with general PC /Mac and Microsoft Office knowledge. • Ability to multi-task. • Working knowledge of Shopify a plus. • Must be able to work eastern standard schedule 40-hour week, including Monday through Friday split schedules and alternating Sundays. • Must have functioning internet provider and personal computer available.
Benefits
• Work from home • Growth Potential
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