Vigil
Teams & Culture • Information Technology • Agile Methodologies • Software Outsourcing • Nearshore Development
Enterprise Services Engineer
November 12
Vigil
Teams & Culture • Information Technology • Agile Methodologies • Software Outsourcing • Nearshore Development
Description
• As an Enterprise Service Engineer, you will have the opportunity to work with cutting-edge technologies, support critical IT systems and services, and contribute to the success of our organisation. • You will also be driving consistency, operational excellence and excellent customer service to our internal customers. • You will join our engineering team and be a valued member working closely in a collaborative, autonomous, cross-functional team. • Provide technical support and troubleshooting assistance for IT systems, infrastructure and services, including servers, networks and end-user devices. • Monitor and maintain IT end users' systems and services' performance, availability, and security, proactively identifying and addressing potential issues and vulnerabilities. • Configure, deploy and manage IT systems and services to support business operations, ensure scalability, reliability and security and promote innovation and efficiency. • Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives. • Participate in the planning, design and implementation of IT solutions, including hardware, software and cloud-based services, to meet the organisation's evolving needs. • Document technical configurations, procedures and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes which other teams will use. • Assist with user training and support activities to help end users effectively utilise IT systems and tools, resolve technical issues, and optimise productivity and efficiency. • Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure and services and apply knowledge to drive innovation and continuous improvement. • Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.
Requirements
• Working knowledge in end-user computing & networking troubleshooting (TCP/IP, DNS and SMTP) • Strong expertise in IT infrastructure, systems administration, network management and end-user support services • Working Experience with Google Workspace • Working Experience with Service Management or Ticketing Tools • Ability to read & analyse business processes, procedures, and training material • Good understanding of Client server & web-based application architectures • Service-oriented demeanour is a must • Driving change and handling difficult situations • Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment • Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms • Experience working in Agile development environments • Strong English communication skills, both written and verbal • Experience with Service Delivery, Incident Management, Change and Problem Management Process (awesome but not required) • Experience with ITIL methodologies, end-to-end support and/or related practices (awesome but not required)
Benefits
• Be part of our collegial environment where responsibility and authority are shared equally amongst colleagues and help create our company culture • A culture in which we don’t criticise failure but ensure we learn from our mistakes • An Agile environment where your ideas are welcome • The possibility to grow and experience different projects • Ongoing Training & Mentoring • The possibility to travel
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