Call Center Representative

5 days ago

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $20 - $23 / hour

⏳ Contract/Temporary

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Vimly Benefit Solutions

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Vimly Benefit Solutions is a company that specializes in benefits administration technology and services. Their cloud-based platform, SIMON, provides an integrated solution for automating enrollment, eligibility, billing, and payment processes for a variety of customers including employers, brokers, carriers, and healthcare insurance trusts. The platform is designed to simplify and transform the complex world of employee benefits, offering paperless solutions to reduce workloads and improve efficiency. Vimly partners with a diverse range of customers such as association health plans, general agents, brokers, and third-party administrators, helping them manage plan management services, COBRA administration, compliance services, and more. With a commitment to exceptional service and client retention, Vimly Benefit Solutions positions itself as a leader in the benefits administration industry, focusing on innovation and transformative solutions.

51 - 200 employees

Founded 1993

☁️ SaaS

👥 HR Tech

⚕️ Healthcare Insurance

💰 Venture Round on 2021-10

📋 Description

• Answer customer calls, provide information, and resolve issues. • Guiding customers through troubleshooting accounts and de-escalating situations. • Operating multiple programs on a dual monitor setup. • Document all employer/member contacts within call logs and systems. • Maintain confidentiality with shared information. • Process various documents to ensure optimal service.

🎯 Requirements

• High school education or equivalent • 1-2 years of experience in a call center or customer service environment handling high volume of calls • 3-5 years customer service experience • Employee benefits experience preferred (enrollment, eligibility, claims processing, billing) • Proficient in Microsoft Office Suite required • Data entry and typing skills required • Fluency in more than one language (bilingual) is a plus

🏖️ Benefits

• 401(k) Retirement Plan • Medical, Dental and Vision Coverage • Voluntary benefits (i.e. Critical Illness, Accident, Hospital Indemnity) • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Commuter Benefits - Transit & Parking • IES Employee Discount Program • Sick time based on State or local requirements • Eligible for same holidays as Vimly employees