Part-time Temporary Call Center Representative

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💰 Venture Round on 2021-10

Description

• Answer customer calls, provide information, and resolve issues • Guide customers through troubleshooting and de-escalate situations • Update customer accounts and information in database systems • Document call information and maintain confidentiality • Utilize computer technology to handle high call volumes

Requirements

• High school education or equivalent • 1-2 years of experience in a call center or customer service environment handling high volume of calls • 3-5 years customer service experience • Employee benefits experience preferred (enrollment, eligibility, claims processing, billing) • Proficient in Microsoft Office Suite required • Data entry and typing skills required • Fluency in more than one language (bilingual) is a plus

Benefits

• Sick time based on State or local requirements • Volunteer time off