Temporary Call Center Representative

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Vimly Benefit Solutions

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💰 Venture Round on 2021-10

Description

• Answer customer calls, provide information, and resolve issues. • Guide customers through troubleshooting, de-escalate situations, and update customer accounts. • Greet customers warmly and determine reason for calling. • Listen and respond appropriately to customers. • Handle customer inquiries both by telephone and email. • Maintain confidentiality with shared information. • Document all call information in call logs.

Requirements

• High school education or equivalent • 1-2 years of experience in a call center or customer service environment handling high volume of calls • 3-5 years customer service experience • Employee benefits experience preferred (enrollment, eligibility, claims processing, billing) • Proficient in Microsoft Office Suite required • Data entry and typing skills required • Fluency in more than one language (bilingual) is a plus

Benefits

• 401(k) Retirement Plan • Medical, Dental and Vision Coverage • Voluntary benefits (i.e. Critical Illness, Accident, Hospital Indemnity) • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Commuter Benefits - Transit & Parking • IES Employee Discount Program • Sick time based on State or local requirements • Eligible for same holidays as Vimly employees