Member Administrative Specialist
September 7
🇺🇸 United States – Remote
💵 $20 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
📋 Administrative Assistant
🗽 H1B Visa Sponsor
Description
• Support critical business functions related to lab collection and transcription, insurance and eligibility verification • Work with team members through ZenDesk, Slack, and internal medical records systems to process a variety of administrative workflows • Execute manual insurance checks using existing processes and tools to ensure patients are eligible for treatment • Follow established processes while providing insights and feedback for improvements • Maintain team SLAs to support internal stakeholders • Assist with tasks, as needed, to support the larger Member Support and Virta teams • Facilitate applicant and patient communications while maintaining HIPAA compliance
Requirements
• Available to work 40 hours per week and flexibility to work weekends as needed • Strong and effective communication skills, with the ability to problem solve • Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies • High attention to detail in order to effectively solve tickets the first time around and accurately input data into Virta’s EMR platform • Ability to think critically and be data-driven in solving patient problems • Operational experience, especially in a fast-growing, rapidly changing environment
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