Customer Service Consultant - Benelux

April 10

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Virtuagym

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Virtuagym is a leading provider of all-in-one fitness software solutions designed to enhance the operations of various fitness-related businesses. Catering to small and medium-sized fitness studios, personal trainers, large gym chains, and corporate wellness programs, Virtuagym offers advanced tools for membership and staff management, scheduling, payment processing, and client engagement. The platform supports custom mobile apps, integrated wearables, video on demand, and offers extensive analytics tools to streamline administrative tasks and boost client satisfaction. Trusted by over 9,000 businesses globally, Virtuagym helps fitness professionals save time, increase revenue, and build stronger communities through its comprehensive suite of digital solutions.

Exercise & Nutrition Tracking • Access Control • Memberships Management & Billing • Client Coaching • Mobile Apps

201 - 500 employees

Founded 2008

☁️ SaaS

🧘 Wellness

⚽ Sports

📋 Description

• As a Customer Service Consultant, you will be at the forefront of ensuring our client's long-term satisfaction and success. • Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. • Join us in our mission to create a healthier and happier world. • Investigate and resolve system issues collaboratively with the product department; • Deliver efficient and effective customer support via email and phone channels; • Build and nurture customer relationships to enhance retention and loyalty; • Offer creative solutions, handle objections, and de-escalate challenging client situations; • Encourage upselling and cross-selling to maximize customer lifetime value; • Address churn risks, cancellations, and payment-related queries; • Contribute to departmental process enhancements through feedback and project participation.

🎯 Requirements

• Proficiency in written and verbal Dutch(native level) and good written and verbal skills in English; • Tech-savvy, a critical and logical thinker; • Proven problem-solving skills and a knack for finding solutions; • Structured, and organized, with good time management and attention to detail; • Great at following instructions and processes; • Confidence, adaptability, and a positive attitude; • Prior experience in SaaS/software CS is preferred (this is not a call center position!).

🏖️ Benefits

• Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands; • 23 paid vacation days per year (based on a full-time contract); • We provide your home office set-up and hardware; • The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges; • Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks; • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. • Many opportunities for personal and professional growth within the company. • A fun, healthy, and international work environment made up of over 35+ nationalities. • We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. • Organized Virtuagym sports events throughout the year. • Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.