RevOps - Salesforce Specialist

December 14

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Virtuagym

WebsiteLinkedInAll Job Openings

Exercise & Nutrition Tracking • Access Control • Memberships Management & Billing • Client Coaching • Mobile Apps

201 - 500 employees

Founded 2008

☁️ SaaS

🧘 Wellness

⚽ Sports

Description

• As RevOps you will be the owner of our CS tech stack and all operational-related workflows/designs! • You act as the face of CS Ops to deliver mutual value for our managers/teams, clients, and our business by focusing on and ensuring an optimized and efficient operation. • You play a key role in driving efficiency, digitalization, and automatization with the goal to deliver the right value through the right resources. • You will closely collaborate with our customer success management team and will represent customer operations and work together with our Heads of Service/Onboarding and Director of CSM. • Troubleshooting issues, escalating for further fixes, tracking progress, and communicating status to all stakeholders; • Proactive recommending strategic improvements to our business model and have a strategic alignment with CS management; • Perform deep data dives to identify customer experience improvement opportunities and work across departments to put insights into action; • Report to Customer Success management and executives on past results, renewals forecast, and trend analysis. • Create strategies to proactively improve the way how CS is working with a good balance between effort versus value; • Build scalable processes to support the Customer Success team in pursuit of customer account retention and expansion;

Requirements

• BSc or MSc in Business or Technical Studies (for example: Computer Science, Data Science, Business Administration, etc) • Strong technical affinity while at the same time enjoy collaborating with people across multiple teams. • 1+ years of experience administering a CRM (Salesforce, Hubspot, etc). • Working experience with BI tools is a plus (eg. Domo, PowerBI, etc) • Excited to constantly keep learning about the latest technologies and excited for the potential of AI and Generative AI. • Proven track record in improving CS operations teams and being able to work closely with management; • Highly organized with a strong sense of urgency to meet business goals, and deadlines and get things done; • Great interpersonal skills, team player, and easy to work with; • Critical thinking and a systematic approach to work with a focus on high-quality standards; • SQL or other programming languages knowledge are a plus • Fluent English [must have] ; and additional languages are a plus (for example Spanish, Dutch, German, or French)

Benefits

• 🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands; • 🌴 23 paid vacation days per year (based on a full-time contract); • 💻 We provide your home office set-up and hardware; • 💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges; • ✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks; • 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.