Materna Virtual Solution GmbH
Materna Virtual Solution, a Materna Group company, is a market-leading software vendor with mobile security expertise based in Munich and in Berlin, which specializes in products and consulting services to facilitate secure, ultramobile work scenarios.
IBM Notes • Secure Mobile Application Management • BYOD • SecurePIM • Encryption
51 - 200 employees
Customer Support Engineer
4 days ago
Materna Virtual Solution GmbH
Materna Virtual Solution, a Materna Group company, is a market-leading software vendor with mobile security expertise based in Munich and in Berlin, which specializes in products and consulting services to facilitate secure, ultramobile work scenarios.
IBM Notes • Secure Mobile Application Management • BYOD • SecurePIM • Encryption
51 - 200 employees
📋 Description
• Erste:r Ansprechpartner:in und fachliche:r Expert:in für Unternehmenskund:innen bei Fragen und Problemen • Schriftliche und telefonische Support Anfragen (2nd und 3rd Level) auf Deutsch und Englisch • Dokumentation komplexer Anfragen in Zusammenarbeit mit Scrum Teams und systemisches Verfolgen • Dokumentation von Best-Practice-Lösungen und FAQs in der Wissensdatenbank • Kontinuierliche Aktualisierung und Erweiterung des Know-hows im Bereich IT-Security
🎯 Requirements
• Erfolgreich abgeschlossene IT-Ausbildung oder abgeschlossenes Studium im IT-Umfeld • Mehrjährige Berufserfahrung im externen oder internen Kunden-Support im IT-Umfeld • Idealerweise Kenntnisse in digitalen Zertifikation, PKI und Certification Authority (CA) • Praktische Erfahrung mit iOS oder Android Betriebssystemen, Kenntnisse im IT-Security Umfeld sind ein Plus • Selbstständige und zielorientierte Arbeitsweise, ausgeprägte Service- und Kundenorientierung, exzellente kommunikative Fähigkeiten • Bereitschaft für eine SÜ 2 (Sicherheitsüberprüfung) • Fließende Kommunikation auf Deutsch und Englisch in Wort und Schrift
🏖️ Benefits
• Marktgerechte Vergütung und weitere Benefits • Zusätzliche Urlaubstage • EGYM Wellpass • JobRad • Kaffee und Softdrinks • Frisches Obst
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