VirtualStaffing
VirtualStaffing is a company that specializes in offshore multilingual staffing solutions for businesses across various industries. They provide flexible support as an extension of their clients’ teams, helping organizations focus on their core business objectives. With over 1500 engaged employees and a range of services including inbound and outbound marketing, technical support, and virtual administration, VirtualStaffing aims to help small to medium businesses scale operations effectively while maintaining high-quality customer care.
Quality Analyst
March 15
VirtualStaffing
VirtualStaffing is a company that specializes in offshore multilingual staffing solutions for businesses across various industries. They provide flexible support as an extension of their clients’ teams, helping organizations focus on their core business objectives. With over 1500 engaged employees and a range of services including inbound and outbound marketing, technical support, and virtual administration, VirtualStaffing aims to help small to medium businesses scale operations effectively while maintaining high-quality customer care.
📋 Description
• We are looking for a Quality Analyst (QA) to join our team and ensure the highest quality standards across our operations in the LATAM region. • The QA will be responsible for monitoring, analyzing, and improving performance metrics while ensuring compliance with company policies and industry best practices.
🎯 Requirements
• Experience: 2+ years of experience as a Quality Analyst in a BPO, customer service, or operations environment, preferably in the LATAM region. • Language Proficiency: Fluent in Spanish and English. • Analytical Skills: Strong ability to assess trends, identify gaps, and propose actionable solutions. • Communication Skills: Excellent verbal and written communication skills to deliver feedback effectively. • Tech-Savvy: Proficiency in QA tools, CRM systems, and Microsoft Office Suite (Excel, PowerPoint, etc.).
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