Customer Service Representative

February 12

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Virtual Staffing Careers

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Virtual Staffing Careers is a staffing agency that connects legal and medical professionals with U. S. law firms and healthcare providers, allowing them to work remotely from anywhere in the world. Founded in 2018, the agency emphasizes flexibility and career growth for its candidates, providing a personalized hiring process that includes screening, assessment, and training to ensure optimal placement. They specialize in a wide range of roles, including legal assistants, paralegals, attorneys, and various health practitioners, facilitating a work-from-home lifestyle that caters to the evolving needs of modern professionals.

1001 - 5000 employees

🤝 B2B

⚕️ Healthcare Insurance

🎯 Recruitment

📋 Description

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner. • Assist customers with order processing, tracking, and resolving order-related issues. • Develop a deep understanding of the client’s products and services to provide accurate information and recommendations. • Address and resolve customer complaints or issues, escalating complex cases to the appropriate department when necessary. • Maintain a high level of responsiveness and accuracy while meeting performance metrics such as response time, resolution time, and customer satisfaction. • Gather customer feedback to identify trends and areas for improvement. • Log all customer interactions and actions taken in the CRM system to ensure proper follow-up and record-keeping. • Ensure compliance with company policies, procedures, and customer service standards.

🎯 Requirements

• Minimum 3-5 years of customer service experience, preferably in an eCommerce or retail environment. • Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution skills. • Ability to handle multiple tasks efficiently and work in a fast-paced environment. • Proficiency in CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias, etc.). • Flexible to work US business hours, including weekends or holidays if needed. • High school diploma or equivalent (Bachelor’s degree preferred).

🏖️ Benefits

• Opportunity to work with dynamic eCommerce brands. • Competitive compensation and benefits. • Supportive and collaborative work environment. • Room for growth and professional development.