Operations Technology Application Support

March 21

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VISTRA

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Vistra is a leading provider of essential business services, specializing in global entity management, international expansion, compliance, and administrative support for companies and funds. With a presence in over 50 markets and a strong focus on streamlining operations, Vistra helps businesses navigate complexities in tax, accounting, and employment, ensuring efficient and compliant growth across borders. Their innovative solutions are designed to alleviate operational frustrations, allowing clients to concentrate on their core objectives.

5001 - 10000 employees

🤝 B2B

💳 Fintech

📋 Compliance

💰 Venture Round on 2004-01

📋 Description

• Respond to user requests in a timely, accurate way through our Enate and ServiceDesk Plus ticketing system. • Troubleshoot and resolve issues related to Enate and other supported applications by engaging with users via phone or web sessions. • Maintain a strong understanding of the Enate platform, including its configuration, integrations, and features. • Provide proactive support for Enate workflows, including email triage, process orchestration, and case management. • Learning and staying proficient in any needed applications supported by the team. • Work collaboratively with cross-functional teams to resolve user issues, escalate issues to appropriate team members and ensure tickets are solved within the agreed SLA’s. • Create/maintain documentation and knowledge articles in Enate, ServiceDesk Plus to support the team and end users. • Contribute to testing new features or configurations in Enate to validate performance and usability. • Act as champions of Enate within the team, ensuring a deep understanding of the platform and its functionalities. • Take ownership of upskilling other application support team members by sharing knowledge of updates, upgrades, and best practices, as well as onboarding new team members to the Enate platform. • Uphold Vistra’s values by promoting a culture of professionalism and teamwork. • Handle any ad hoc duties as assigned.

🎯 Requirements

• Minimum of 2.5–3 years in an Application Support role, preferably with experience in workflow tools or process orchestration platforms. • Fluency in English is required, as you will be working in an international team and communicating with colleagues across various regions. • Experience in supporting, troubleshooting, and testing web/on-premise applications. • Familiarity with workflow management tools or similar platforms; Enate experience is a strong plus. • Experience in logging requests in a ticketing system. • Proficiency in MS Office/O365. • Knowledge of business systems such as ERP, billing, accounting, time recording, document management, payroll, and entity management will be a plus. • SQL experience is a plus but not required. • Strong problem-solving, analytical, and interpersonal skills. • Enthusiastic and high professional integrity. • Key player in contributing to the team’s success.