Customer Success Manager (ANZ- Remote)

September 6

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Vivi

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The only wireless screen mirroring and digital signage tool designed for education #engageeverystudent

Education • Software • Technology • Smart Technology • Higher Education

51 - 200

Description

•Vivi is the only wireless screen mirroring and digital signage tool designed for education. •We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. •Vivi exists because we all had that one teacher who changed our lives. •Personalized learning environments have been proven to deliver better educational outcomes for individuals. •This is why Vivi exists. •Vivi is used by over 250,000 teachers and students around the world.

Requirements

•2+ years of SaaS CSM or account management experience in K-12 or higher education. •You excel at building relationships—you establish rapport, listen, and earn your customers’ trust •Excellent time-management skills, detailed orientated and with a strong focus on serving the customer. •You proactively work to mitigate churn and handle objections to renew and expand accounts •Ability to work in a fast paced and changing environment. •Excellent communication and interpersonal skills. You’re a people person! •Ability to resolve customer questions and issues both independently and with collaborative team efforts. You love solving problems and delighting your customers! •Demonstrated success in adopting new technology. •Strong written and verbal communication skills. •Ability to conduct training online.

Benefits

•Career progression – we offer each employee an annual L&D budget to assist with furthering their skills •Wellness program – including wellness days off, and ClassPass subscription •Competitive Benefit Plans including TalkSpace Subscription •Give back to the community with our Volunteer program •Birthdays off each year