Vivi
We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. The only scalable, easy-to-use wireless screen sharing and student engagement solution engineered for, and by, the education sector. Any device, for any number of users, in any number of classrooms, with any media type, in any learning environment, on any display. Get started with the wireless screen sharing solution used in over 40,000 classrooms around the world.
Education • Software • Technology • Smart Technology • Higher Education
51 - 200 employees
IT Support Manager
5 days ago
Vivi
We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. The only scalable, easy-to-use wireless screen sharing and student engagement solution engineered for, and by, the education sector. Any device, for any number of users, in any number of classrooms, with any media type, in any learning environment, on any display. Get started with the wireless screen sharing solution used in over 40,000 classrooms around the world.
Education • Software • Technology • Smart Technology • Higher Education
51 - 200 employees
📋 Description
• The IT Support Manager role is essential for ensuring that Vivi's internal teams are provided an effective, secure and continually improving technology infrastructure • Responsibilities include managing the support team, resolving internal and external technical issues efficiently, developing and managing IT infrastructure, designing the tech strategy and meeting SLAs and KPIs focused on quality of support and user satisfaction • Lead and mentor the support staff, evaluate and mature the tools utilized by the support team, deliver high-quality technical assistance, maintain knowledgebase and self-help systems, provide feedback on contact drivers, and ensure IT infrastructure complies with security standards
🎯 Requirements
• This role requires a strong technical background, including knowledge of networking, server management, cybersecurity, and various software applications. • ITIL (Information Technology Infrastructure Library), CompTIA A+, and Microsoft Certified Systems Engineer (MCSE) certifications are highly preferred for this role • Experience managing help desk software, remote support tools, knowledge management systems, and performance monitoring tools (Power BI) • 7+ years leading IT, Support, and combined teams in high growth startups • Experience supporting technically savvy customers in a SaaS environment
🏖️ Benefits
• Career progression – we offer each employee an annual L&D budget to assist with furthering their skills • Wellness program – including wellness days off, and Wellness subscription • Give back to the community with our Volunteer program • Birthdays off each year
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