Bilingual Virtual Clinical Educator - Spanish

March 24

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Momentum Life Sciences

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Momentum Life Sciences is a leading provider of patient and healthcare professional engagement solutions, specializing in enhancing patient experiences within the healthcare industry. Formerly known as VMS BioMarketing, the company has over 25 years of experience helping life sciences companies design and implement effective patient support programs. Through a combination of personalized support and technology, Momentum Life Sciences aims to empower patients to engage with their health while improving medication adherence and healthcare professional education.

Patient engagement and empowerment • Strategic healthcare marketing insights • Clinical educator networks • Complex therapies in life sciences • Patient adherence programs

51 - 200 employees

Founded 1995

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

📋 Description

• The Bilingual (Spanish) Virtual Clinical Educator is responsible for utilizing professional clinical skills, including the ability to foster patient relationships through empathy and clinical experience, to provide personalized, high-touch support to patients recently prescribed a complex therapy. • The role will engage with patients and providers to provide expert, clinically relevant, individualized counsel in conjunction with product support the new therapy regimen. • The VCE will manage a series of touch points as the trusted clinical advocate to a specified patient caseload. • The touch points will uncover patient barriers and internal motivators, taking patients from product onboarding to therapy initiation to milestone celebrations, motivation, maintenance, and eventual “graduation” from the program. • This role will work collaboratively to enhance the patient start experience and support patient compliance and persistence initiatives by building individual relationships with patients. • The educator will provide ongoing education and therapy support to the patient, their caregiver, clinical staff, and/or support network.

🎯 Requirements

• Registered Nurse with current, unrestricted license • Previous telephonic patient support environment experience, including use of an inbound/outbound call system, with seamless warm transfers • HCP and/or Patient education experience, including infusion or injection experience required • Compassion, high emotional intelligence, and a passion to be a patient educator • Strong communication and written skills to a variety of audiences, and experience working with a treatment team • Proven adaptability to changing business demands and problem solving in a fast-paced environment • Competent and comfortable utilizing technology • Experience working for or contracting with pharmaceutical preferred • Experience in motivational interviewing and coaching behavior change • Ability to work within established guardrails while maintaining personal rapport with the patient • Self-starter with proven adaptability to changing business demands and product relevance in a fast-paced environment • Ability to actively listen while multi-tasking • High level of comfort with technology, including Microsoft Office products, working on dual monitors, CRM, and strong typing skills are required