Product Manager - Administration and Reseller Experiences

February 13

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Vonage

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Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• Reporting to the Head of Fusion Platform, you will play a pivotal role in enhancing the administration and reseller aspects of our CCaaS and Business Communication product. • Your work will directly empower both internal teams and our reseller community by delivering intuitive self-service and marketplace capabilities. • By ensuring robust permissions, seamless authorization, and efficient internal provisioning, you will help Vonage extend its reach into broader business communications while balancing the evolving needs of our current users. • Potential Next Career Move: Senior Product Manager

🎯 Requirements

• A strong drive to learn, grow, and tackle challenging domains within product management. • At least 3 years of experience in product management or a related field (e.g., software engineering). • Familiarity with marketplace and self-service product paradigms. • Experience with permissions, authorization, and internal provisioning systems. • Proven ability to balance the needs of existing users with opportunities for innovation. • Excellent written and verbal communication skills and a collaborative mindset. • Fluency in English. • Domain expertise in CCaaS or UCaaS is a benefit. • Experience working on administration or reseller capabilities is a plus. • The position can be carried-out remotely from anywhere in Poland, however living close to Wrocław is a plus.

🏖️ Benefits

• Unlimited Discretionary Time Off • Private Medical Insurance with the option to add dependents at your own cost • Multisport Gym Membership • Educational Assistance Reimbursement Program • Polish Language Classes for non-native speakers • Lunch and Learn Sessions • Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development • Three Paid Volunteer Days a Year • Reimbursement for the costs of prescription glasses • Maternity and Paternity Leave