Customer Support Representative

September 27

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Voxy

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Language Education • Language Proficiency Assessment • Research • Natural Language Processing • Task-Based Language Learning

51 - 200

💰 $10M Debt Financing on 2022-06

Description

• About Voxy • Voxy is an innovative corporate training solution that has been used successfully by hundreds of corporate clients around the world to upskill their teams. • Our AI-driven platform, accessed both on desktop and any mobile device, allows each learner to follow a fully personalized and highly engaging learning experience. • Voxy’s comprehensive content library covers more than 45 technical and soft skill courses and 25,000+ English lessons taken from renowned resources such as the AP, the Financial Times, Bloomberg, and more. • Voxy courses are accompanied by certified teachers who offer round-the-clock, remote live instruction, empowering people to improve communication, foster collaboration, and grow global businesses. • Our scalable solution, facilitated by our comprehensive admin reporting dashboard, results in an effortlessly inclusive program, designed to drive results for modern learners. • If you’re an outstanding Support Representative, come join us at Voxy and use your talent to help teach the world! • This is an entry level position that reports to our Customer Support Lead, and together, they will find ways to provide effective, high quality support for all of Voxy’s customers.

Requirements

• Well-versed in customer service tools, with a track record of effectively and efficiently responding to various forms of support requests, including email and phone calls. • A people-person that can exercise diplomacy, tact, and grace under pressure when working through customers issues • Strong verbal and written communication skills, with expertise in writing concisely • Ability to troubleshoot complex technical issues • Demonstrated ability to multi-task while maintaining a strong attention to detail • Must be patient, amiable, confident and a good listener • Able to work 40 hours per week; shift time to be determined • Proficiency in English

Benefits

• Competitive salary • Remote-friendly work policies • Language classes w/ Voxy & Fluentify • Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world