Client Relationship Consultant - Public Sector
October 16
Description
• The Client Relationship Consultant (CRC) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. • The CRC provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. • This role requires a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing and strategic planning. • The Client Relationship Consultant is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Benefitfocus solution.
Requirements
• 3-5 years’ experience in Customer Success, Account Management or related roles. • Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO. • Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity. • Focused on establishing, maintaining, and growing broad and deep relationships within each customer account. • Ability to uncover how a customer defines success and align that vision with the Benefitfocus solution to support a long-term mutual partnership. • Anticipate, identify, and meet customers’ needs. • Develop strategies that drive success through delivering value and insight relevant and unique to each customer.
Benefits
• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year
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