Producer Services Specialist

March 15

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+2 more states

🌵 Arizona – Remote 🦌 Connecticut – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote

💵 $43k - $71.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🍿 Producer

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Voya Financial

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Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

Retirement • Investments • Insurance

5001 - 10000 employees

Founded 1998

💸 Finance

📋 Description

• The role of the Producer Services Specialist is to ensure all aspects of service are optimal so that Producers will be paid accurate and timely compensation for the Sale of Employee Benefits Products. • Coordinates Financing, Broker and Sales Bonus Programs for Key producers. (30%) • Initiates contracts for 75-100 Key Producers annually. • Calculates quarterly Bonus projections for each Key Producer for Sales Rep review. • Calibrates final Key Producer calculations with Home Office Sales Offices annually. • Initiates Key Producer Annual Bonus Payment and final reporting documents. • Establishes annual Internal Sales Bonus Scales. • Assists with Key Producer Advance and Special financing programs. • Collaborates with other organizational units to develop solutions for most complex clients and resolve complex problems. (10%) • Provides technical expertise for system set-up of client sales with special billing and contractual specifications. • Works with legal department on case level commission agreements that require special language. • Provides system sync review for special client requirements. • Maintains comprehensive records to provide team and management with a complete analysis of SLA’s. (20%) • Reviews a minimum of 10% of all work tasks completed on a weekly basis to ensure quality. • Initiates quality error report for any work item that has errors with notification to individual and management. • Confirms completion of error correction within established time parameters. • Provides monthly reports to management for SLA review. • Analyzes and manages reports to ensure oversight control of financial payments and services provided to clients/brokers (20%) • Conducts payday trend analysis of payments over $10,000 as part of Sox Controls two days a month after pay cycle completion. • Monitors Trial balance report to review any agent debt that may arise and initiates action plan for collection. • Analyzes advance status report to determine if collection action is needed. • Manages Compensation payment control reports to confirm accuracy and timelines of compensation payments and changes. • Reports Service opportunities/escalations and monitors service by acting as the point of operational contact for service delivery; issue, incident, problem and change management. (20%) • Daily logs all known service opportunities for response and correction. • Weekly calibrates service issues to identify service trends and initiate action plans for controllable service. • Daily review processor question tracker and provides answers to questions regarding workflow and documentation. • Weekly provide a one hour mentor meeting discussion to optimize processor understanding of standard operating procedures. • Update all changes to standard operating procedures based on process and workflow changes. • Technical resource to review system and service incidents and establish a plan of action for correction and communication.

🎯 Requirements

• High School Diploma or GED • Excellent computer skills • Strong Communication and interpersonal skills • Strong analytical skills • Strong problem solving skills • Strong organizational skills • Customer Focused: Passionate about delighting customers and offering unique solutions that exceed expectations. • Critical Thinking: Ability to reach well-reasoned solutions and solve problems through a thoughtful process of analyzing data. • Team Mentality: Partner effectively to drive and execute on common goals. • Business Acumen: Appreciate and understand the financial services industry. • Learning Agility: Open to new ways of thinking and acquiring new skills to retain a competitive advantage. • Bachelor’s degree preferred. • Compensation and Licensing experience preferred

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year