Commercial Insurance Business Systems Analyst

January 21

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Voyage Advisory

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Voyage Advisory is a consulting firm that specializes in driving customer experience and process improvements for large-scale enterprises, contact centers, and back-office environments. They offer solutions to optimize processes, improve quality, measure performance, and reduce costs through technology and strategic planning. Voyage Advisory works across various sectors, including Banking, Credit Unions & Financial Services, Federal, State & Local Government, Insurance, Manufacturing & Supply Chain, and Power, Energy & Utilities. Their services include strategy development, vendor evaluation, and the implementation of technology solutions to achieve long-term business goals.

Contact Center • Customer Experience • Back Office • Customer Care • Customer Service

11 - 50 employees

🏢 Enterprise

📋 Description

• Our consultancy is looking for highly motivated and talented Commercial Business Systems Analysts. • Ideal candidates would possess 5-10 years of business analysis experience in the Property & Casualty insurance markets (commercial lines preferred), with critical thinking and leadership, including experience with implementation projects. • This person should have a strong familiarity with common P&C insurance operational processes as well as the ability to identify opportunities for process improvement. • Candidates should have a strong familiarity with process flow modeling as well as Six Sigma and process standardization/improvement experience. • Candidates should have strong interpersonal skills, have superior oral and written communication skills, a client service focus, as well as the ability to identify opportunities for improvement, develop recommendations and implement complex solutions in a fast-paced environment.

🎯 Requirements

• Experience working in the property and casualty insurance industry required. • Previous BSA experience, including requirements gathering and documentation. • Bachelor's degree in a relevant field. • Experience with policy admin system updates and commercial package lines of business. • Experience with Duck Creek, Insurity/Instec/Quicksolver/Policy Decision, Origami Solutions, Guidewire Policy Center, Insurance Now or NetRate. • Familiarity with insurance terminology and concepts. • Understanding of software development lifecycle. • Process modeling with an eye toward identifying potential operational improvements. • Six Sigma experience. • Strong facilitation skills, and solid verbal and written communication skills. • Agile and Waterfall experience preferred. • Strong Word and PowerPoint skills. • Strong Excel skills, including familiarity working with a large dataset and getting useful insights out of it. • Strong relationship building between internal customers, vendors and employees. • Client-facing experience. • Any insurance certificates (AU, CPCU), preferred.

🏖️ Benefits

• Health • Dental • Vision • Life • Disability • Vacation • 401(k) with company match