Customer Success Associate

3 days ago

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Vozy

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Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🔒 Cybersecurity

💰 $1M Debt Financing on 2022-10

Description

• Generate value for our customers at every step of the customer lifecycle. • Serve as project coordinator during customer on-boardings and facilitate internal initiatives across teams. • Provide operational support within Client Services. • Serve as an additional point of contact for customers and first line of defense for escalations. • Execute tactical measures that improve user adoption of Vozy. • Work with Vozy's most valuable customers to understand their needs and help them succeed. • Understand why customers use Vozy and how they can get more value from the product. • Provide feedback to the product team on customer requests for product enhancements. • Communicate progress, opportunities and risks internally and externally, including analysis of product performance and optimization opportunities. • Responsible for revenue retention and growth in accounts.

Requirements

• At least one and a half years of professional work experience. • Proficient in Excel.

Benefits

• Paid Health insurance. • 20 vacation days. • Day off to celebrate your birthday. • 20 annual public holidays. • 10 days off to take care of you. • 10 days disability. • Maternity / Paternity leave. • Co - work. • Platzi license to keep learning and growing. • Happy hour bonus. • Annual office supplies voucher. • Referral bonus. • Stock Options.