Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
Customer Success Associate
December 9, 2024
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
📋 Description
• Generate value for our customers at every step of the customer lifecycle. • Serve as project coordinator during customer on-boardings and facilitate internal initiatives across teams. • Provide operational support within Client Services. • Serve as an additional point of contact for customers and first line of defense for escalations. • Execute tactical measures that improve user adoption of Vozy. • Work with Vozy's most valuable customers to understand their needs and help them succeed. • Understand why customers use Vozy and how they can get more value from the product. • Provide feedback to the product team on customer requests for product enhancements. • Communicate progress, opportunities and risks internally and externally, including analysis of product performance and optimization opportunities. • Responsible for revenue retention and growth in accounts.
🎯 Requirements
• At least one and a half years of professional work experience. • Proficient in Excel.
🏖️ Benefits
• Paid Health insurance. • 20 vacation days. • Day off to celebrate your birthday. • 20 annual public holidays. • 10 days off to take care of you. • 10 days disability. • Maternity / Paternity leave. • Co - work. • Platzi license to keep learning and growing. • Happy hour bonus. • Annual office supplies voucher. • Referral bonus. • Stock Options.
Apply NowDiscover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.