Vozy
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
Customer Success Manager
December 9, 2024
Vozy
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
Description
• As a Customer Success Manager, you will be responsible for both retention and growth of assigned business customers • The role has a focus on having key business conversations with customers, understanding in depth the customer's reality, key KPI's and being a support to achieve them • The CSM is responsible for the customer's implementation roadmap with Vozy and for consistently realizing the customer's (and Vozy's) measurable business objectives • This role must work in alignment with all teams in the company and have a proactive attitude to mobilize whatever the customer needs, even before the customer knows it • Act as the "primary point of contact" and customer advocate • Develop, manage and execute strategic account plans that align the client's strategic objectives with Vozy's product offering • Collaborate with internal teams to meet the client's strategic objectives • Develop relationships with all levels of the client, from the most operational contacts to C-level • Communicate progress, opportunities and risks internally and externally, including analysis of product performance and optimization opportunities • Responsible for revenue retention and growth in accounts • Comply with company information security policy • Act at all times in a manner that does not jeopardize the health and safety of themselves, others in the workplace and the information and resources they use
Requirements
• Team player with ability to collaborate and influence cross-functional teams • English: upper intermediate level • Have work experience in Technology Startup • Strategic and consultative mindset with proven ability to "sell without being a salesperson" • Proven track record in strategic relationship management and/or engagement • Analytical, technical, operational and/or industry knowledge to provide value and relevance to key executives aligned with revenue and growth strategies • Ability to synthesize and prioritize customer feedback, competitive and industry information to improve Vozy product and service delivery • Thoroughness in recording information and discipline in keeping data to make decisions • Proactivity in all activities • Enjoys customer exposure and handling difficult situations • Excellent organizational skills and problem solving abilities • Polished verbal and written communication skills and meticulous attention to detail • Exceptional ability to develop relationships • Highly motivated self-starter who runs toward opportunities • Ability to work cross-functionally in a fast-paced startup environment
Benefits
• Remote work 100% (contractor) • Paid Health insurance • 20 vacation days • Day off to celebrate your birthday • 20 annual public holidays • 10 days off to take care of yourself • 10 days disability • Maternity / Paternity leave • Co - work • Platzi license to keep learning and growing • Happy hour bonus • Annual office supplies voucher • Referral bonus • Stock Options
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