Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
Data Engineer
December 9, 2024
Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
📋 Description
• Responsible for improving database performance, scalability and reliability • Build and maintain the company's central Enterprise Data Warehouse • Integrate new data sources for analysis • Creation and maintenance of an enterprise dimensional model • Developing data management functions • Providing self-service data capabilities • Help define and promote data quality practices • Provide customizable data services • Comply with information security policy • Minimize Vozy's exposure to contractual and regulatory liability • Adhere to company policies and standards of conduct
🎯 Requirements
• Advanced Python experience and knowledge • Expert level understanding of relational databases, SQL and query optimization techniques and demonstrated ability to diagnose and prevent performance issues • Expert level understanding of PostgreSQL internals • Basic knowledge of Golang, Bash Script • Knowledge in Elasticsearch, Logstash, Kibana • Proficiency in English language, both written and verbal, sufficient to succeed in a remote and largely asynchronous work environment • Demonstrated ability to communicate clearly and concisely on complex technical, architectural and/or organizational problems and propose comprehensive iterative solutions • Comfort working in a highly agile and intensely iterative software development process • Demonstrated ability to join and integrate with an organization on a long-term basis • Positive, solution-oriented mindset • Effective communication skills: regularly achieve consensus with peers and clear status updates • A penchant for communication, inclusion and visibility • Experience owning a project from concept to production, including proposal, discussion and execution
🏖️ Benefits
• Remote work 100% (contractor) • Paid Health insurance • 20 vacation days • Day off to celebrate your birthday • 20 annual public holidays • 10 days off to take care of yourself • 10 days disability • Maternity / Paternity leave • Co - work • Platzi license to keep learning and growing • Happy hour bonus • Annual office supplies voucher • Referral bonus • Stock Options
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