Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
DevOps Engineer
December 9, 2024
🇺🇸 United States – Remote
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
⛑ DevOps & Site Reliability Engineer (SRE)
Ansible
AWS
Azure
Bash
Chef
Cloud
Docker
ElasticSearch
Google Cloud Platform
Grafana
Jenkins
Kubernetes
Logstash
MongoDB
MySQL
Postgres
Prometheus
Puppet
Python
Splunk
VMware
Go
Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
📋 Description
• Design, implement and maintain systems infrastructure. • Automate and optimize software development processes. • Configure and manage CI/CD tools. • Collaborate with development teams. • Monitor and analyze systems in production. • Resolve issues related to software infrastructure. • Maintain technical documentation. • Foster collaboration between teams. • Research and evaluate new DevOps tools. • Act to ensure safety and adherence to standards.
🎯 Requirements
• Knowledge of Linux operating system administration. • In-depth knowledge of container technologies such as Docker and orchestration tools. • Experience with infrastructure automation tools. • Experience with tools for automation of software integration, testing and delivery processes. • Advanced knowledge of version control systems such as Git. • Experience configuring monitoring and logging tools. • Basic knowledge in database administration. • Familiarity with cloud service providers. • Knowledge of security and compliance practices in DevOps. • Proficiency in at least one scripting language. • English - upper intermediate level (nice to have).
🏖️ Benefits
• Remote work 100% (contractor). • Paid Health insurance. • 20 vacation days. • Day off to celebrate your birthday. • 20 annual public holidays. • 10 days off to take care of yourself. • 10 days disability. • Maternity / Paternity leave. • Co - work. • Platzi license to keep learning and growing. • Happy hour bonus. • Annual office supplies voucher. • Referral bonus. • Stock Options.
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