Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
Key Account Associate
December 9, 2024
Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
📋 Description
• Manage accounts within our current portfolio, ensuring excellent service and fostering client relationships • Serve as a trusted advisor to our clients, educate them on the customer service space, industry specific adoption of AI and ML technologies, and general optimization methods for their business leveraging Vozy • Manage our key account portfolio, generating active prospecting for new opportunities, resulting in Crosselings and Upsellings • Collaborate with internal teams to ensure that client needs are met effectively and efficiently • Gradually take on more responsibility as you grow into the role, with opportunities for further professional development
🎯 Requirements
• Professional background, ideally with experience in SaaS or from strong B2B industries such as Banking, Telecommunications, or Insurance • English proficiency at a B1/B2 level, with a commitment to improving if you’re currently at an A2 level • A proactive attitude and a willingness to learn, grow, and take on more responsibility over time
🏖️ Benefits
• 100% remote work (contractor) • Salary + 3.33% commission (uncapped) • Stock options • Paid health insurance • 20 vacation days • Day off to celebrate your birthday • 20 annual public holidays • 10 days off for self-care • 20 days of disability leave • Maternity/Paternity leave • Access to co-working spaces • Platzi license for continuous learning and growth • Annual office supplies voucher
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