Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
Technical Agent Developer Intern
April 10
Vozy
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation
📋 Description
• Collaborate in the design and development of conversational agents using generative AI. • Participate in the migration of conversational flows to new technologies. • Support the automation of internal processes through RPA and intelligent agents. • Contribute to API integration tasks and database management. • Research new tools and trends to enhance the product. • Assist the team in resolving incidents and implementing technical improvements.
🎯 Requirements
• Basic knowledge or training in the development of conversational agents or flow design. • Languages: Familiarity with Python (Java or JavaScript is a plus). • Experience using version control tools like Git. • Interest in generative AI and prompting. • Introductory knowledge of RPA and process automation. • General understanding of software design and simple architectures. • Knowledge of API integration and database use (both relational and non-relational). • Familiarity with agile methodologies and collaborative tools. • Curiosity and eagerness to learn in dynamic environments. • Proactivity in researching and proposing solutions. • Interest in innovation and continuous improvement. • Strong communication and teamwork skills. • Flexibility and adaptability to constant change and challenges.
🏖️ Benefits
• 100% remote internship. • Incentive payment. • Birthday day off. • Happy hour bonus. • Opportunity to learn and grow in a technological and collaborative environment, while also gaining hands-on experience in a real business setting.
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