Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence β’ Customer service technology β’ Machine learning β’ Customer experience β’ automation
51 - 200 employees
π€ Artificial Intelligence
βοΈ SaaS
π Cybersecurity
π° $1M Debt Financing on 2022-10
January 29
πΊπΈ United States β Remote
β³ Contract/Temporary
π‘ Mid-level
π Senior
π₯ Software Engineer
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Artificial intelligence β’ Customer service technology β’ Machine learning β’ Customer experience β’ automation
51 - 200 employees
π€ Artificial Intelligence
βοΈ SaaS
π Cybersecurity
π° $1M Debt Financing on 2022-10
β’ Design and develop complex Gen AI agents for robust solutions with multiple integrations. β’ Migrate existing Lili conversational flows to advanced generative technology. β’ Automate team processes through RPA and intelligent agents. β’ Define architecture, software development and implementation of custom solutions. β’ Research new technologies and trends to enrich product growth. β’ Produce innovative and creative solutions for internal and external customers. β’ Implement specific customer requirements and provide incident resolution support. β’ Address and resolve incidents reported by customers attributable to the performance from the very design or development of the agents.
β’ Experience in conversational agent development and generative AI, including optimized flows. β’ Proficiency in Python, experience in Java or JavaScript. β’ Version management with GitLab preferred. β’ Knowledge in Prompting. β’ Solid knowledge in RPA and process automation. β’ Knowledge and experience in architecture design and software development. β’ Familiarity with agile methodologies and collaborative tools. β’ Ability to integrate APIs and handle relational and non-relational databases.
β’ Remote work 100% (contractor). β’ Paid Health insurance. β’ 20 vacation days. β’ Working 4 days a week. β’ Maternity / Paternity leave. β’ Platzi license to keep learning and growing. β’ Happy hour bonus. β’ Annual office supplies voucher. β’ Referral bonus. β’ Stock Options.
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πΊπΈ United States β Remote
π° Private Equity Round on 2022-01
β³ Contract/Temporary
π‘ Mid-level
π Senior
π₯ Software Engineer
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