Help Desk Manager

October 31

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Description

β€’ Leading helpdesk function and mentoring agents β€’ Developing and implementing help desk policies and procedures β€’ Acting as a liaison between help desk and other departments β€’ Overseeing resolution of Microsoft 365 administration issues β€’ Managing hardware and software troubleshooting processes β€’ Implementing and maintaining a ticketing system and knowledge base β€’ Continuously improving help desk operations β€’ Staying up to date with technologies and industry trends

Requirements

β€’ At least five years of experience in a help desk lead position β€’ Proven track record in rebuilding and improving help desk operations β€’ Deep knowledge of ITIL framework and best practices β€’ Deep understanding of ManageEngine ServiceDesk or comparable help desk software administration β€’ Proficiency with Microsoft Windows environment support and administration β€’ Strong familiarity with Microsoft 365 environment support and administration β€’ Experience with Microsoft Entra ID support/administration

Benefits

β€’ Unlimited vacation policy β€’ Flexible work schedule β€’ Comprehensive insurance programs including medical, dental, vision, and life β€’ Access to a wellness wallet for gym memberships and more β€’ Tuition reimbursement program β€’ 401k match and expert financial advice

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