Help Desk Manager
4 days ago
Description
• Leading helpdesk function and mentoring agents • Developing and implementing help desk policies and procedures • Acting as a liaison between help desk and other departments • Overseeing resolution of Microsoft 365 administration issues • Managing hardware and software troubleshooting processes • Implementing and maintaining a ticketing system and knowledge base • Continuously improving help desk operations • Staying up to date with technologies and industry trends
Requirements
• At least five years of experience in a help desk lead position • Proven track record in rebuilding and improving help desk operations • Deep knowledge of ITIL framework and best practices • Deep understanding of ManageEngine ServiceDesk or comparable help desk software administration • Proficiency with Microsoft Windows environment support and administration • Strong familiarity with Microsoft 365 environment support and administration • Experience with Microsoft Entra ID support/administration
Benefits
• Unlimited vacation policy • Flexible work schedule • Comprehensive insurance programs including medical, dental, vision, and life • Access to a wellness wallet for gym memberships and more • Tuition reimbursement program • 401k match and expert financial advice
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