Professional Services Consultant

September 27

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WalkMe™

WebsiteLinkedInAll Job Openings

SaaS Solutions • User Experience • Customer Support • Online Training • Customer Experience

1001 - 5000

💰 $90M Series G on 2019-12

Description

• WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. • The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. • We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. • The ideal candidate is passionate about technology, solutioning, and customer success.

Requirements

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus. • Strong understanding of user behavior and how to improve user engagement through WalkMe. • Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications. • Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations. • Excellent communication and collaboration skills, with the ability to work effectively in a team environment. • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines. • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations. • Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources. • Experience working in an agile development environment is a plus. • 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success. • 2+ years of SaaS experience. • Bachelor's degree in a relevant field preferred.

Benefits

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. • We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. • Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively. • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.