WalkMe™
WalkMe is a leading digital adoption platform that enhances user experiences on any application. It identifies workflow bottlenecks and provides personalized guidance and automation to help employees complete tasks efficiently. WalkMe provides comprehensive visibility into software usage within organizations, enabling better management of software resources and improving overall productivity. By facilitating frictionless user experiences and automating processes, WalkMe significantly reduces support tickets, optimizes license usage, and accelerates workflow efficiency across various sectors such as IT, sales, HR, and customer care.
SaaS Solutions • User Experience • Customer Support • Online Training • Customer Experience
Professional Services Consultant
September 27, 2024
WalkMe™
WalkMe is a leading digital adoption platform that enhances user experiences on any application. It identifies workflow bottlenecks and provides personalized guidance and automation to help employees complete tasks efficiently. WalkMe provides comprehensive visibility into software usage within organizations, enabling better management of software resources and improving overall productivity. By facilitating frictionless user experiences and automating processes, WalkMe significantly reduces support tickets, optimizes license usage, and accelerates workflow efficiency across various sectors such as IT, sales, HR, and customer care.
SaaS Solutions • User Experience • Customer Support • Online Training • Customer Experience
📋 Description
• WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. • The Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. • We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. • The ideal candidate is passionate about technology, solutioning, and customer success.
🎯 Requirements
• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus. • Strong understanding of user behavior and how to improve user engagement through WalkMe. • Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications. • Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations. • Excellent communication and collaboration skills, with the ability to work effectively in a team environment. • Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines. • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations. • Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources. • Experience working in an agile development environment is a plus. • 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success. • 2+ years of SaaS experience. • Bachelor's degree in a relevant field preferred.
🏖️ Benefits
• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. • We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. • Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively. • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
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