Customer Success Manager
July 20, 2023
Description
• Own the relationship with customers • Build trust and be the main point of contact • Ensure a delightful customer experience • Onboard and help customers maximize platform usage • Provide feedback to improve platform and services • Coordinate with internal teams • Establish relationships with Water Advisor and Sales • Stay updated on new features • Contribute to measuring Customer Success KPIs and metrics
Requirements
• Outstanding communication skills • Degree in Environmental Engineer or Industrial Engineer • Ability with Google Suite • Strong organization and project management skills • Experience in enterprise-level customer-facing work • Passionate about water/environment
Benefits
• Work at the forefront of the industry • Opportunity to work with world-leading experts in water • Be part of an ambitious and impactful project • Fully remote company • Unlimited PTO • Emphasis on long-term thinking • Iterative excellence • Thoughtful discussion • Making others successful
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