Customer Support Associate

August 7

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WATI

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Messaging • Communication • Customer Support • Chatbot • WhatsApp API

11 - 50

Description

• WATI is looking for a dynamic Customer Support Associate to deliver exceptional support. • Ensure customer issues are resolved efficiently and effectively. • Work closely with billing and support teams to provide top-tier service.

Requirements

• Proven experience in billing and analyzing invoices. • Excellent communication skills with a strong ability to address and resolve customer concerns. • Experience in mentoring and training team members. • Ability to make quick, sound decisions and handle complex customer issues effectively. • Experience with troubleshooting and resolving QoS issues and managing escalations. • Proficiency with support and billing software is preferred.