Technical Writer
July 24
Description
• Research and write documents such as user manuals, release notes, training manuals, technical notes, troubleshooting guides, Help docs, API documentation, FAQs, and online help. • Create, proofread, and edit documentation to ensure consistency of language and style, as well as the correct application of templates. • Work with the Head of Support to build the internal knowledge base and maintain the Help docs. • Collaborate with development teams, SMEs, product managers, and business heads to develop, write, and maintain end-user/system administration documentation. • Keep all assigned documentation components up-to-date, while meeting high-quality standards. • Coordinate and collaborate with Support, development, QA, marketing, Customer Success, and related groups through the product-lifecycle process to collect information, meet requirements, and document. • Professionally and consistently self-edit your own work and assist in editing the work of other team members when necessary. • Meet requirements for speed, deadlines, and methodology. • Good to have skills in instructional design and building Learning Management Systems (LMS).
Requirements
• 4+ years of experience in technical writing. • Proven experience in writing user manuals, release notes, training manuals, technical notes, troubleshooting guides, Help docs, API documentation, FAQs, and online help. • Strong proofreading and editing skills to ensure consistency of language and style. • Experience working with development teams, SMEs, product managers, and business heads. • Ability to keep documentation components up-to-date while maintaining high-quality standards. • Excellent coordination and collaboration skills with various teams throughout the product-lifecycle process. • Strong self-editing skills and the ability to assist in editing the work of other team members. • Ability to meet requirements for speed, deadlines, and methodology. • Knowledge of instructional design and experience in building Learning Management Systems (LMS) is a plus.
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