Service Design Manager

2 days ago

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WCG Services

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WCG Services is a leader in the development and delivery of employment and rehabilitation services in Canada. With over 30 years of experience, WCG is dedicated to strengthening Canada's workforce by providing innovative and community-based solutions for job seekers and employers. Part of the APM Group, WCG delivers both local and international services in employment and allied health sectors. The company is committed to empowering individuals through work, facilitating economic growth, and enhancing communities by connecting job seekers with employment opportunities and supporting employers in finding the right talent.

Employment programming • Vocational rehabilitation • Training and development • Case management technology

201 - 500 employees

Founded 1998

🤝 B2B

👥 B2C

👥 HR Tech

📋 Description

• Location: Remote - Canada • Travel Expectations: Within Canada, as needed • As the Service Design Manager, you’ll be responsible for leading, planning, organizing, and developing process and policies to enhance operational efficiency and effectiveness within employment services across Canada. • You will be owning the learning and development strategy and overseeing related projects and support the seamless execution of employment services that drive client and employer outcomes while ensuring compliance with contractual obligations. • You will also develop the processes and policies necessary to meet contractual requirements including service level policies, job seeker outcomes, employer outcomes and associate processes. • As a Service Design Manager you will manage projects, new initiatives, and ensure alignment with business goals while identifying risks and track progress.

🎯 Requirements

• Three (3) + years business management experience • Employment/Vocational Services experience preferred • Previous experience in a leadership role in human services is an asset • Advanced understanding of and experience working in and managing government funded contracts ideally related to workforce development services • Demonstrated experience developing operating processes and establishing performance standards; ability to translate complex contractual documents into simplified guidelines and procedures • Proven ability to thrive in a fast-paced, dynamic environment, with a passion for continuous learning and professional development • Experience working with cross-functional teams and collaborators to gather requirements, define objectives, and deliver actionable insights that drive business outcomes • Advanced MS Office skills • Additional competencies include excellent verbal and written communications skills, action oriented, time and change management • Flexibility and the ability to work in different locations and travel as required

🏖️ Benefits

• Comprehensive and flexible health and dental benefits • RRSP Matching program of 1.5% base earnings • Coverage for your credential or designation fee • Ongoing learning and development opportunities • Generous time-off policies that promote work/life balance • A diverse and inclusive workplace with a track record of high employee engagement and teamwork • The opportunity to do work that makes a difference!